Help.Answers to common questions.
Can't find your answer? Email help@cowris.com.
Or call us. Company: +1 289 312 0954; Toll free: +1 866 701 3614.
Sending money
Where can I send money with Cowris?
Between Canada and Nigeria, both ways. You send Canadian dollars and they get naira, or you send naira and they get Canadian dollars.
You can also buy USDT with Canadian dollars, or turn USDT into Canadian dollars.
Which currencies do you support?
CAD, NGN, USD and USDT.
How do I pay for a transfer from Canada?
By Interac e-Transfer from your bank app. The app gives you our email, the exact amount and a short code for the message.
Send the e-Transfer, put the code in the message, then tap "I've sent it" in the app.
How do I pay for a transfer from Nigeria?
By bank transfer to an account we give you in the app. Add the code we show as the narration, so we can match your payment.
How long does a transfer take?
From Nigeria to Canada, you choose the speed. Saver: within 24 hours. Express: usually arrives in minutes.
On every route, the app shows the status of your transfer at each step.
Can I use Cowris on a computer?
Yes. Go to send.cowris.com to send money from your browser.
Rates and fees
Are there any fees?
No. We charge zero fees on every route. Saver on Nigeria to Canada is a discounted rate, not a fee.
Why is the rate on this website different from the app?
This website shows our latest published rate and the time we published it. The app gives you a quote for your exact amount, and the quote in the app is the one you pay.
How long does the app hold a rate?
The app shows a timer under the quote. If the rate changes, the app tells you and shows the new rate before you pay.
Safety and your account
Is Cowris safe?
Cowris is registered with FINTRAC as a money services business, N300001045. We check your identity before you send money.
Do I need to verify my identity?
Yes, once, before your first transfer. It takes about 3 minutes in the app.
Can I pay from someone else's bank account?
Pay from a bank account in your own name. A payment from someone else's account can be held for a check, and that delays your transfer.
Do you have business accounts?
Business accounts are on CowrisPay. Go to pay.cowris.com to see what it offers.
When something goes wrong
The time to pay ran out, but I already sent the money. What now?
Tap "I've sent it" in the app. We keep watching for your payment.
Can I cancel a transfer?
Yes, before you pay. Do not cancel if you have already sent the money. Email us instead, with your transfer reference.
What happens if a transfer fails?
We refund it to your Cowris wallet. From there you can send again or withdraw the money.
How do I contact you?
Email help@cowris.com. Include your transfer reference if you have one. You can also contact us from the app.
Or call us. Company: +1 289 312 0954. Toll free: +1 866 701 3614.
Still need help? Contact us